Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
You have 30 calendar days to return the goods from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
To complete your return, we require a receipt or proof of purchase or the purchasing email from us.
Refunds
Free Replacement: Customers may reject the package due to severe shipping damage (functionality affects usage), or contact customer service for missing and severely damaged parts or other quality-related issues. Our customer service team will help arrange a replacement.
In order for us to better understand the problem and solve it effectively, photos and/or video are needed as evidence.
*Definition of severely damaged items: The main structure of the product is obviously deformed, affecting its normal function in any form.
Note: The following situations do not apply to the free exchange policy:
A) The outer packaging is slightly damaged.
B) There are slight scratches or paint peeling on the product.
C) Damage to parts or consumables after overuse.
D) Damage to parts or wearing parts after using for a certain period of time or a certain number of times.
To be eligible for a replacement or return, the MANUAL HOSE CRIMPER and Dies must be unused, free from dirt, dust or any scent, and in the same packaging and condition as you received it.
PLEASE NOTE: If the customer decides to arrange their own return and the request has been confirmed by the Engwe customer service team, it is the customer’s responsibility to ensure the safety of the shipment and the success of the return. Customers must select the Signature Confirmation service for shipments, and we strongly recommend adding additional shipping insurance for returned packages. Engwe is not responsible for any damage, loss or other incidents to the goods arranged by the customer.
Non-returnable items include, but are not limited to:
A) All accessories
B) Special order
C) Used items, except in extreme cases of breakage/malfunction
D) Custmozed
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to our company address, pls contact us info@hydrocrimp.com to get the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you don’t pay the freight for returning, we will try to apply to deduct the freight from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation
For all orders (including pre-orders), your credit/debit card will be charged immediately. There is no delay in receiving payments, regardless of when the item is expected to ship.
Before Shipping: The client has 18 hours to cancell the order after paid. After 18 hours, the order can’t be cancelled immdiately, the client have to wait until the package be received, and paying the shiping cost for returning the items.
PLEASE NOTE: If the customer decides to arrange their own return and the request has been confirmed by the HYDROCRIMP service team, it is the customer’s responsibility to ensure the safety of the shipment and the success of the return. Customers must select the Signature Confirmation service for shipments, and we strongly recommend adding additional shipping insurance for returned packages. Customer must send the tracking number to info@hydrocrimp.com. HYDROCRIMP is not responsible for any damage, loss or other incidents to the goods arranged by the customer.
Customers are required to email HYDROCRIMP Service Team for any order cancellations. Once the order cancellation request is approved, the HYDROCRIMP customer service team will email the customer a cancellation notification email. Customers may not return packages without notice.
Order Modification
We only support modifying the information of the consignee in 18 hours.
Including the address, the company name and the phone number.
If the package is not delivered because of the wrong information from the clients, the clients should pay the shipping cost for the second time transport.